Reports to:
Visitor Operations and Volunteer Services Specialist
Role Summary:
Greeter/Ticket Scanner volunteers support the Library by providing a friendly, hospitable, and helpful welcome to visitors of the Library. In support of the Library's goal to connect all Americans to the Library of Congress, the Greeter volunteer role is designed to offer all visitors easy entry into the Library, while providing general wayfinding to the historic Thomas Jefferson Building's amenities. Thousands of visitors-from local communities, across the nation, and around the world-benefit from visiting the Library each year.
Greeter / Ticket Scanner volunteers welcome visitors as they enter Library buildings, scan timed entry ticket for visitor entry, and provide general wayfinding services.
Individuals in this role are assigned a designated standing post for each shift, and will scan tickets and/or welcome visitors from that location. These posts are designed to enable visitors and volunteers to engage in time-limited direct interactions, ideally not to exceed one minute in length, as they begin their journey through the Library.
This role is performed entirely on-site, in the Library's historic Thomas Jefferson Building, 10 First Street SE, Washington, D.C.
Essential Responsibilities:
A Greeter/Ticket Scanner's duty is to serve the Library by providing visitors, event attendees, researchers, Congressional staff, and employees with a warm welcome and necessary information as they enter the Library.
This includes assisting with the check-in process for ticket holders, by using a handheld scanner to redeem visitor tickets.
Volunteers in this role will also provide clear and correct directions for individuals entering the Thomas Jefferson Building of the Library of Congress. This includes successfully communicating with visitors who may include the general public, students, dignitaries, special interest groups, and people with diverse learning styles and abilities.
All volunteers with the Library of Congress must maintain a non-partisan position in the presentation of information. This includes maintaining an attitude of respect with all visitors, and in all relationships with peers and staff.
Other duties may be requested within the scope of this volunteer role.
Necessary Skills:
Greeter/Ticket Scanner volunteers must possess comfort with technology, including the use of handheld digital ticket scanning devices, touchscreen tablets and computers.
Volunteers must possess the ability to successfully interact with diverse audiences, age groups, and learning styles, and be flexible and adaptable in a fast-paced and changing environment.
Strong interpersonal, communication, and customer service skills are a must, as well as a desire to continually learn new skills and Library information as part of continuing education requirements for successful Library volunteerism.
Commitment:
Commitment to three (3) shifts per month, with a minimum initial commitment of six (6) months of service, to remain an active volunteer (volunteer shifts are 3.5 hours in duration).
Requirements:
Volunteers in this role must be at least 18 years of age or older.
A criminal background check, including fingerprinting, is required for this role.
Volunteers are required to successfully complete initial Information Desk volunteer training, as well as participate in all required trainings and enrichment sessions to remain an active volunteer.
Volunteers will also be provided with periodic surveys and evaluations. Survey participation is required and a satisfactory rating must be achieved when evaluated to remain in good standing with the Library's volunteer program. Evaluation will be based on compliance with volunteer conduct and performance guidelines, as outlined in the Volunteer Handbook and Voluntary Services Agreement.
As the Library is unable to provide on-site parking for weekday shifts and street parking is limited. volunteers must be able to independently travel to and from the Library of Congress for scheduled shifts.
On-time arrival to and successful completion of all scheduled shifts is expected (regular call outs, no-shows, or late arrivals may result in an inactive volunteer status).
Benefits:
Providing memorable experiences for Library visitors from around the world.
Opportunities for continuing education provided by Library of Congress staff and guest speakers.
Exclusive early access to Library events and exhibitions.
Joining an active community of thoughtful, professional, and dedicated volunteers and visitor engagement professionals.
Complimentary on-site parking for Saturday shifts.
10 percent discount at the Library's gift shop.
To Apply:
If you are interested in committing to an on-site Greeter/Ticket Scanner volunteer role at the Library of Congress, please complete the application form below.
Click Here to Apply to Volunteer with the Library of Congress
For questions, contact the Visitor Engagement Office, at volunteer@loc.gov.
*The Library of Congress is committed to diversity. Women, minorities, and people with disabilities are encouraged to apply. Reasonable accommodations are available upon request.*