Visitor Operations and Volunteer Specialist
Greeter volunteers support the Library by providing a friendly, hospitable, and helpful welcome to visitors of the Library. In support of the Library's goal to connect all Americans to the Library of Congress, the Greeter volunteer role is designed to offer all visitors easy entry into the Library, while providing general wayfinding to the historic Thomas Jefferson Building's amenities. Thousands of visitors-from local communities, across the nation, and around the world- benefit from visiting the Library each year.
Greeter Volunteers welcome visitors as they enter Library buildings, scan timed entry passes (tickets) for visitor entry, and provide general wayfinding services.
Individuals in this role are assigned a designated standing post for each shift, and will scan tickets and/or welcome visitors from that location. These posts are designed to enable visitors and volunteers to engage in time-limited direct interactions, ideally not to exceed one minute in length, as they begin their journey through the Library.
This role is performed entirely on-site, in the Library's historic Thomas Jefferson Building, 10 First Street SE, Washington, D.C.
A Greeter's duty is to serve the Library by providing visitors, event attendees, researchers, Congressional staff, and employees with a warm welcome and necessary information as they enter the Library, including:
- Providing correct and clear directions.
- Assisting with the check-in process for timed-entry pass holders.
- Quickly and efficiently checking in visitors using a handheld ticket scanning device.
- Successfully communicating with visitors, including the general public, students, dignitaries, special-interest groups, and people with diverse learning styles and abilities.
- Maintaining a non-partisan position in the presentation of information.
- Maintaining an attitude of respect with all visitors, and in all relationships with peers and staff.
- Other duties as assigned.
- This role may involve prolonged periods of sitting or standing, including stations in outdoor locations. Outdoor locations will be shaded and protected from the elements. Outdoor posts will not be required in extreme heat or cold, or inclement weather.
- Comfort with technology, including the use of handheld digital ticket scanning devices, touchscreen tablets and computers.
- Ability to successfully interact with diverse audiences, age groups, and learning styles.
- Flexibility and adaptability in a fast-paced and changing environment.
- Strong interpersonal, communication, and customer service skills.
- A desire to continually learn new skills and Library information.
*The Library of Congress is committed to diversity. Women, minorities, and people with disabilities are encouraged to apply. Reasonable accommodations are available upon request.*